ANALISIS PELAYANAN PUBLIK DILIHAT DARI BUDAYA MASYARAKAT (STUDI KASUS DI RUMAH SAKIT UMUM MAYJEN HA THALIB KABUPATEN KERINCI)

SYAMSU RIZAL, S.AP

Abstract

Degree Programme in Nusa STIA Sungai Penuh, Service analysis seen from the culture of the community (Case Study at RSU Mayjen HA Thalib Kerinci). The purpose of this study was to determine the views from the Quality Service Culture Society (Case Study at RSU Mayjen HA Thalib Kerinci ). The research method used is a qualitative approach. Informants in this study are those that are directly related to visits of Prime Service Culture Society (Case Study at RSU Mayjen HA Thalib Kerinci) are clerks and the people who get service at RSU Mayjen HA Thalib Kerinci. The research instrument is the researcher himself and collecting data through interviews and field observations. The indicators used in this study is the Tangible, Reability, Responsiviness, Assurance, Emphaty