EFEKTIFITAS PENANGANAN KELUHAN PASIEN PELAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH MAYJEN H.A. THALIB KABUPATEN KERINCI

SIPILYONO, S.AP

Abstract

At the early observations of researchers interested in knowing how effective the handling of patient complaints and health services in the HOSPITAL and how the ability, participation, responsibilities and cooperation can run in the handling of patient complaints and health services in the HOSPITAL Mayjen H. A Thalib Regency Kerinci.. The approach used in this research is qualitative. The techniques and data collection tools in this study are interviews, observations and documentation. The Data collection tool is a list of questions, pens, books/papers, recording tools. The analysis Unit is the individual officers and patients of the Hospital Mayjen H. A Thalib District Kerinci. Here researchers want to know the standard operationic procedures (SOP) handling patient complaints and health services that are set already running with good or not. Where the handling of patient complaints and health care services in the HOSPITAL has the standard for operational if you want to obtain accreditation, if it does not meet the operational procedure, it will not be obtained. To be the best service and get accreditation then certainly already meet the standard set.