INOVASI PELAYANAN PUBLIK BIDANG SISTEM INFORMASI MANAJEMEN NIKAH (SIMKAH) DI KANTOR URUSAN AGAMA (KUA) KOTA SUNGAI PENUH

MONY JUWITA, ANTRI MARIZA QADARSIH, OKTIR NEBI

Abstract

Public Service Innovation in the Field of Marriage Management Information System (SIMKAH). This study took place in five Offices of Religious Affairs  in Sungai Penuh City. The purpose of this study was to determine the services performed by employees of the Office of Religious Affairs of Sungai Penuh City before and after using the Marriage Management Information System. The approach used in this research is a qualitative comparative method. The number of informants amounted to six people. Techniques and tools of data collection in this research is in-depth interviews. The unit of analysis is the institution, the institution in this research is the Office of Religious Affairs  Sungai Penuh City. The results of the study indicate that the Marriage Management Information System is a renewal in the provision of services to be effective and efficient. The obstacles faced are slow network access that hinders work and the Marriage Management Information System is still less popular among the public. The Office of Religious Affairs of Sungai Penuh City must improve network stability and socialize the Marriage Management Information System to the public.