IMPLEMENTASI TERTIB ADMINISTRASI DESA DALAM MENUNJANG KUALITAS PELAYANAN MASYARAKAT (Studi Kasus : Di Desa Dusun Diilir Kecamatan Hamparan Rawang) KOTA SUNGAI PENUH

FIRMAN YOHANDA, EDWIN BUSTAMI, MASNON

Abstract

Service is a very important task that must be obtained from the figure of the village government apparatus as a servant of the community, namely that the community must carry out its duties which always serve the interests of the community and fulfill every need from the community in accordance with applicable regulations. Serving and protecting the community is the main function of every village government apparatus in carrying out the duties of the village government. The services provided by the village government apparatus to the community must be in accordance with what is within their authority. The reality is that until now there are still complaints from the community, such as unknown, convoluted requirements and also the uncertainty of the time period in administrative management and the attitude of village government officials who are less responsive to the needs of each community. In the implementation of public services, there is a tendency for injustice in public services where people who are classified as poor will find it difficult to get services. To find out how the implementation of village administration order in supporting the quality of service in the village of Dusun Diilir, Hamparan Rawang District, Sungai Penuh City. The approach used in this research is qualitative research, because it determines and reports the existing situation according to its reality and by measuring it. Typical qualitative research to find out attitudes, opinions, opinions, information, domography, circumstances and procedures. The informants in this study were 8 people. This study uses data collection techniques, namely field research, library research, and interviews. From the results of interviews conducted by researchers, it concluded that the services provided by the Diilir Village Office Apparatus, Hamparan Rawang District, Sungai Penuh City have been carried out properly and in accordance with service procedures.