PERSEPSI MASYARAKAT DALAM PELAYANAN PUBLIK DI KANTOR PDAM TIRTA KHAYANGAN SUNGAI PENUH

AIDIL, EFENDI, ISWADI

Abstract

        This study aims to find out how the public's perception of public services at the PDAM Tirta Khayangan Sungai Penuh office is, this type of research is qualitative research and data collection techniques in this study use interview and observation methods, where interviews were conducted with 10 informants. who are employees of PDAM Tirta Khayangan Sungai Penuh and the community. The findings of the research show that the overall analysis of public perceptions of public services at the PDAM Tirta Khayangan Sungai Penuh office is very good, there are several aspects of public services that have been applied, including: Simplicity, Clarity, Timeliness, Responsibilities and Facilities and infrastructure. If the implementation of public services at the PDAM Tirta Khayangan Sungai Penuh office is very good, it will increase community satisfaction in receiving these services.