KUALITAS PELAYANAN BERBASIS TEKNOLOGI INFORMASI DI KANTOR PELAYANAN PERIZINAN KOTA SUNGAI PENUH

Muhammad Alpander, Herlinda, Pebi Julianto

Abstract

Service quality is to provide the perfection of services carried out by service providers in meeting the needs and desires of customers and the accuracy of their delivery to balance customer expectations. Service is something that must be prioritized, good and satisfying service to the community is a need that must be met by the government. The government must be able to change bad public services for the better. Bad portraits of public services such as service uncertainty, the absence of clear and easy-to-understand service standards make the community have a weak bargaining position when dealing with public service providers. Research Objectives To determine the quality of service at the Sungai Penuh City Licensing Service Office, this study used a descriptive qualitative method with purpasive sampling technique as a determinant of research informants. The results show that the quality of Sungai Penuh City Licensing Services is quite good as seen in the field and according to information from informants.