ANALISIS PERBANDINGAN PELAYANAN PUBLIK SISTEM MANUAL DENGAN ONLINE (STUDI PEMBAYARAN REKENING DI KANTOR PERUMDA AIR MINUM KABUPATEN KERINCI)

Abstract

The purpose of this research is to see a comparison of manual and online public services (Study of Account Payments at the Kerinci Regency Perumda Air Minum Office). This research uses qualitative research, the data collection methods in this research are interviews, observation and documentation, the technique for selecting informants in this research is purposive sampling and accidental sampling. The results of the research show that there is a comparison between manual and online system account payment services where manual service is more difficult than online system service, because when performing manual service the consumer has to come directly to a location that is far from the consumer's house and there is also a queue when carrying out services, while online services can be done at home anytime and anywhere. It is hoped that the Kerinci Regency drinking water company will improve the quality of service and also add payment counters so that there are no long queue.